Frequently Asked Questions
Quick answers to the most common questions about PawNutri products, shipping, payments, subscriptions, returns and daily pet care.
Shipping & Returns
Below are common questions about shipping, delivery, returns and refunds.
How fast is shipping?
Most orders are delivered within 1–2 working days after dispatch. Once your order has been shipped, you’ll receive tracking information so you can follow your delivery.
How much does shipping cost?
We offer free EU shipping on orders over €50. For smaller orders, the shipping cost is calculated at checkout before you complete your purchase.
Do you ship internationally?
Yes. We ship PawNutri products across the European Union. At checkout, you’ll be able to select your country and see the available delivery options for your location.
Do you offer a satisfaction guarantee?
Yes. We offer an additional 90-day satisfaction guarantee on all PawNutri products. If you’re not satisfied with the product, contact us within 90 days after delivery at info@paw-nutri.com. The guarantee applies to one opened product per household, while unopened products from the same order can also be returned.
What’s your return policy?
You can withdraw from your purchase within 14 days of delivery. Products must be unopened, unused and in their original packaging, and you’ll need proof of purchase. Return shipping costs are covered by the customer. To start the return process, please contact us at info@paw-nutri.com.
Orders
Below are common questions about placing, changing and tracking orders.
Can I change or cancel my order?
If your order has not yet been processed or shipped, we’ll do our best to help. Please contact us as soon as possible at info@paw-nutri.com with your order number.
Where can I track my order?
Once your order has been shipped, you’ll receive tracking information by email. You can use this to follow your package until it arrives.
What if my order arrives damaged or incorrect?
If your order arrives damaged, incomplete or incorrect, please contact us at info@paw-nutri.com as soon as possible. Include your order number and clear photos of the package and products so we can help you quickly.
What payment methods do you accept?
We accept major debit and credit cards, PayPal, Apple Pay, Google Pay, Klarna and cash on delivery. Available payment options may vary slightly depending on your country and will be shown at checkout.
Will I receive an order confirmation?
Yes. After placing your order, you’ll receive an order confirmation by email. Please check that your email address is entered correctly at checkout.