We’re here to help you and your pet.
Have a question about your order, shipping, subscriptions or choosing the right PawNutri product? Send us a message and we’ll get back to you as soon as possible.
Frequently Asked Questions
Where do you ship?
We ship PawNutri products across the European Union. At checkout, you’ll be able to select your country and see the available delivery options for your location.
How long does delivery take?
Most orders are delivered within1–2 business daysafter dispatch. You’ll receive tracking details once your order has been shipped.
How much is shipping?
We offer free EU shipping on orders over €50. For smaller orders, the shipping cost is calculated at checkout before you complete your purchase.
What payment methods do you accept?
We accept major debit and credit cards, PayPal, Apple Pay, Google Pay, Klarna and cash on delivery. Available payment options may vary slightly depending on your country and will be shown at checkout.
Can I change or cancel my order after placing it?
If your order has not yet been processed or shipped, we’ll do our best to help. Please contact us as soon as possible at info@paw-nutri.com
Do you offer a satisfaction guarantee?
Yes. We offer an additional 90-day satisfaction guarantee on all PawNutri products. If you’re not satisfied with the product, contact us within 90 days after delivery at info@paw-nutri.com. The guarantee applies to one opened product per household, while unopened products from the same order can also be returned.
What is your return policy?
You can withdraw from your purchase within 14 days of delivery. Products must be unopened, unused and in their original packaging, and you’ll need proof of purchase. Return shipping costs are covered by the customer. To start the return process, please contact us at info@paw-nutri.com
When and how do I receive my refund?
Once your return or refund request is approved, the refund is usually sent to your transaction bank account. If you paid with PayPal or another wallet-based payment method, the refund may be returned to that same payment method.
How does Subscribe & Save work?
With Subscribe & Save, you receive your chosen PawNutri products automatically on a recurring schedule and get 20% off every subscription order. It’s a simple way to keep your pet’s daily care routine consistent.
Can I pause or cancel my subscription?
Yes. You can pause, change or cancel your subscription according to the subscription options available in your account. If you need help, contact us at info@paw-nutri.com
Are PawNutri products suitable for daily use?
Yes, PawNutri products are designed to fit easily into your pet’s daily care routine. Always follow the directions on each product label and use the product as recommended.
Can I use more than one PawNutri product at the same time?
Yes, different PawNutri products can be used as part of the same daily routine, depending on your pet’s needs. Always follow the directions for each product and avoid exceeding the recommended use.
How do I choose the right product for my pet?
Each PawNutri product is designed for a specific daily care need, such as joint support, oral care, eye-area cleaning, coat freshness or paw and nose care. Visit each product page to learn more and choose the best fit for your pet.
What if I have a question before ordering?
If you’re unsure which product is right for your pet or have a question about your order, contact us at[info@paw-nutri.com and we’ll be happy to help.